Frequently Asked Questions

General Enquiries

How Can I Contact Be Daring the Adult Shop?

Call our Freecall number at 1800 666 069 or visit Contact Us.

What types of payments are accepted?


Our Online store bedaring.co.nz takes VISA, MasterCard, American Express, Direct Deposit, Zippay, Afterpay, and Money Orders.
Be Daring Stores accepts cash, VISA, MasterCard, debit cards, American Express, and Afterpay/Zippay.

Is my financial information secure?

We take your online ordering security very seriously; thus we utilise SecurePay Payment Gateway as our online merchant facility for credit card payments. SecurePay is a subsidiary of Australia Post. For safe and secure online purchase, we employ Secure Socket Layers (SSL) with 256-bit encryption. We do not collect or store your credit card information, which is received and processed by SecurePay.

Is my information private and confidential?

Your privacy is important to us. No information from our database will ever be transferred or sold to a third party. We pack and ship all orders in-house and do not employ drop shipping or third-party vendors. We do not save your credit card information, which is handled through a secure payment gateway (SecurePay) utilising Secure Sockets Layer (SSL) certifications with 256-bit encryption. All current and prior employees, as well as any contractors as needed, have signed enforceable confidentiality agreements. Before leaving our company, we destroy all papers on-site. This is our assurance of your piece of mind.

What business name appears on my bank statement?

We utilise the "B-Shop Online" billing name, which will show as "the sender" on your shipment along with our PO Box number. B-Shop Online is also the firm that shows on your credit and debit card statements at your option.

Are all items kept in stock?

Our sophisticated inventory system ensures that 99% of the goods in our catalogue are always available. The goods that are “Out of Stock” are clearly marked on the website. In the unlikely event that we are unable to fulfil an order, we will contact you within one business day to request instructions. At your choice, you may (a) cancel the purchase and obtain a full and immediate refund, (b) order a similar substitute “in stock” item, or (c) wait for the originally ordered item to arrive at our warehouse.

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Can I Use Discount Offers to Make Bulk or Commercial Orders?

Be Daring occasionally sells significantly discounted specials as "loss leaders" at near cost, at cost, or even below cost. Such reductions are only available for personal purchases and cannot be used for commercial or single item bulk buys. Be Daring may cancel such orders at its discretion and issue a full refund to the consumer.

Can I Place a Bulk, Commercial, or Wholesale Order?

Be Daring may consider Commercial or Bulk orders, please contact [email protected] with your request prior to ordering at bedaring.com.au for our best price.

Do You Match Competitor Pricing?

Our web store is dedicated to being price competitive on identical offers. If you find a lower price elsewhere, please contact our sales department with your offer. Please advise URL address of the New Zealand competitor's site so that we may confirm that the offer is identical in order we may make an offer to you.

What If I Find This Website Difficult to Use?

Not to worry, Be Daring continues to accept phone orders at 1800 666 069. Our team will gladly assist you with any query, from placing your purchase to processing it.

 

Returns & Exchanges

Can I exchange or return an item?

For exchange and return information, please visit our Returns & Exchanges page.

Can I return a faulty item? Is There a Warranty?

For exchange and return information, please visit our Returns & Exchanges page.

How Do I Return Faulty Items?

For exchange and return information, please visit our Returns & Exchanges page.

Delivery and Dispatch Enquiries

Do you offer discreet and anonymous delivery?

Discrete, anonymous delivery

We take pleasure in our discreet, anonymous, fast, and trackable delivery, which will not reveal the contents of your item or where it originated. To protect anonymity, our name (Sender) will show as "B-Shop Online". This is the same firm that will display on your card statement. All of our items are sent in safe and discreet Australia Post postal packaging.

Parcel Tracking

Australia Post collects parcels from our warehouse every day for rapid, precise delivery throughout New Zealand. In our partnership with Australia Post, we use eParcel, which means that upon dispatch we will send you an email with a link so that you may track the progress of your parcel.

What are the delivery fees?

All orders are shipped by our logistics partner Australia Post using e-Parcel and e-Parcel Express. Australia Post's logistics services provide dependable, quick, and trackable delivery. All orders above $69 are delivered freight free. Orders under $69 are delivered for a fixed fee of $6.95 anywhere in New Zealand.

When will I receive my order?

Same Day Dispatch: All orders received before 12 pm Monday through Friday (excluding Queensland Public Holidays).

Do I have to sign for my order?

Yes. Australia Post orders are receipted to verify that you receive them and must be acknowledged by you or your agent upon delivery. If no one is available to accept your item, the delivery person will leave a card directing you to a local Post Office.

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